Property Management Maintenance Technician II (PMMT II)
The primary responsibility of the Property Management Maintenance Technician II (PMMT II) is to maintain the working order and appearance of facilities and properties as assigned. Duties include, but are not limited to: 1) maintenance of interior/exterior of properties as assigned; 2) use of computer work order system to report and respond to repairs; 3) accountable for safe use, control and storage of assigned supplies and equipment; 4) and emphasis on meeting customer service expectations.
The normal work week is 40 hours Monday-Friday with mainly daytime hours and a regular one hour lunch break. Depending on workloads, weekend/evening/holidays/overtime will be required. Also includes On-Call duties in compliance with the SOP for On Call Duties.
Education & Training:
High School graduate (or equivalent)
One of the following:
Formal training or education in maintenance and repair of routine facility equipment
Five (5) or more years experience in maintenance and repair of routine facility equipment
HVAC experience helpful
Sufficient training or experience to allow efficient operation of computers and service request software
Respirator Fit Test required at TMC Clinic after hire
A valid state driver’s license, personal vehicle, vehicle insurance and a good driving record are required. Position requires travel. Some use of personal vehicle may be required in the event a fleet vehicle is unavailable due to malfunction, and if so qualifies for mileage reimbursement.
Must meet requirements of Physical Skills Assessment
Essential Knowledge, Skills & Abilities:
Report to work punctually and regularly as scheduled and use time effectively
Maintain appropriate dress, grooming and hygiene habits according to company policies
Follow and prioritize directions, and work well with minimal supervision
Work as a team member and with all TMC employees productively and cohesively
Maintain a positive attitude and interact with staff members and others professionally
Possess effective reasoning and deductive ability
Be able to learn new products, features and procedures
Be organized, detailed oriented and able to adapt to expanding workloads
Organize time and tasks effectively and complete projects in a timely fashion
Read and communicate proficiently in English language
Exhibit knowledge of maintenance methods and equipment across all disciplines
Maintain a safe working environment and prevent accidents; operate equipment safely and treat equipment with care; all in accordance with OSHA standards
Have experience in a variety of tasks involved in the maintenance and repairs of buildings
Use of circuit testers, saws and drills or other routine maintenance equipment
Read, understand and apply all products Material Safety Data Sheets (MSDS)
Interpret specification documents for repairs materials to ensure correctness prior use
Exhibit working knowledge of blue prints, as reference material, at an introductory level
Essential Job Functions & Duties:
Works under the direction of the PM Maintenance Supervisor (PMMS) and PM Property Manager (PMPM)
Practices regular communication on progress of work through Service Requests, Service Tickets, e-mail, repair summaries and weekly meetings
Proactively participates in group discussions, training modules and adheres to company objectives
Performs preventative maintenance duties as assigned and per schedule specific to each site
Performs self-guided inspections to determine maintenance and repair needs
Assists and backs up all maintenance positions in all capacities as directed
Supports remodeling efforts involving material movement, alterations, light demolition, mitigating dust, smells and sound disturbances, and provides alternate power and water supply
Works alongside a variety of trades hired to meet company goals; follows up and reports on resultant work
Exhibits problem-solving skills in a proactive manner and with cost in mind
Follows the standard of repair of service benchmark set forth by Supervisors to meet company objectives
Supports efforts involving maintenance of the fleet and performance of individually assigned vehicle
Supports efforts to keep storage and shop areas neat, stocked and in an organized fashion
Ensures the safe use, control and storage of materials, supplies, and equipment in company vehicles and onsite
Participates in monitoring, tracking and analyzing the following, specific to assigned properties:
Service Requests and Service Tickets generated by customers, Supervisors and internally
Repair and maintenance logs
Purchase patterns of supplies and miscellaneous items
Compliance with OSHA standards
Completes maintenance tasks and responds to service requests requiring:
Plumbing: supply and drain lines and sinks, toilets, irrigation
Electrical: bulbs, fixtures, outlets, data lines
HVAC: trouble-shooting, compressors, filters
Carpentry: drywall, shelves, millwork, door/lock hardware
Masonry: grouting, caulking, sealing
Wall covering and painting
Moving: furniture, materials and equipment
Refers regularly to property plans that clearly identify:
Utility services: gas mains, domestic/irrigation, electrical
Location of hydrants and backflow preventers
Lighting: interior/exterior, poles and surface mounted
Other property safety information
Works under the supervision of the PMMS with contractors to:
Establishes positive relationship with multiple vendors/contractors
Solicits estimates (when directed)
Schedules and monitors repairs (when directed)
Works On-Call to support contractors
Maintains communication between contractors and company personnel; informs customers as needed
Exercises on-site use and responsibility for facility management and building systems:
Facility Management Systems
Water Softener Systems
Security systems: mechanical access issues only
Practices procedures as specified in the Integrated Pest Management Plan
Responds to needs outside of regular work hours (On-Call Duties)
Performs On-Call duties to address repair issues of critical nature
Performs On-Call duties to support the efforts of other Technicians and/or contractors
Ensures that work areas are cleaned up after work is completed
Ensures that spills are cleaned when custodians are unavailable
Performs power washing of sidewalks, parking lots, roofs, in a thorough manner as directed
Assists with cleaning with needed, in the following manner:
Cleans away and cleans up work areas after completion of repairs
Uses of extraction equipment to address spills in the absence of custodial staff
Must be punctual and reliable in attendance
Customer Service Skills:
- Practices proactive communication with internal/external customers, to include but not limited to:
- Response to Service Requests and Service Tickets to include ample, appropriate summaries regarding performed work
- Exceptional response to critical calls and On-Calls Duties
- Follows-up with customers as required either verbal and/or written
- Addresses complaints and related quality control measures – communicates concerns upward to Supervisor
- Develops special arrangements required to accommodate customer needs
- Interacts with co-workers in other departments to promote teamwork and good customer service
Working Conditions & Risks:
Work is both inside and outside. Work is indoors in assigned TMC facilities under well-lighted, heated and cooled conditions. Also works outdoors for controlled periods of time to facilitate yard, grounds and building exterior upkeep as assigned. The PMMT II will need to tolerate temperature changes when going in and out of (or to and from) one facility to another. Job hazards are estimated to be minimal (low risk). PMMT II will be exposed to water, detergents, other custodial cleaning products, insecticide, trash, dirt, grime and refuse from the clinics. Potential hazards include: using routine housekeeping, custodial and yard chemicals and in the maintenance of equipment; working around washers, dryers, freezers, HVAC systems, medical and office equipment, power tools and electrical outlets; position involves the risk of exposure to blood or other potentially infectious bodily fluids. The PMMT II is expected to be safety conscious at all times.
- Strength Requirements: Light to Medium works – lifting and opening boxes weighing 75 pounds; must be able to life from floor to waist level occasionally.
- Required body position(s): standing and moving about for long periods of time; work while sitting as desks and using computers for prolonged periods of time; walking on carpeted, tiled, concrete, asphalt and other various surfaces.
- Staff Agility: Position requires lifting of objects from one level to another, from floor to shoulder height. Must be able to work in confined areas (under sinks, above ceilings) and on roofs.
- Climbing and working at heights: Occasionally will need to use ladders of step and extension type that have 300lb limitation.
- Balancing: Maintain balance over carpeted, tiled, concrete, asphalt and other various surfaces.
- Stooping, Bending, Kneeling, Crouching and /or Crawling: stooping required to pull stored items and operate equipment, squats required to life items from floor area.
- Reaching, Handling, Fingering, and and/or Feeling: reaches horizontally, up, down, and to the side to obtain and use stored items or equipment. Repetitive motion consists of extended periods of upper body and upper limb movements (arms, hands and wrists).
- Talking (all correctable) – must be able to speak plainly enough for listener to understand conversational tone of voice at a five (5) foot distance when communicating with others.
- Hearing (all correctable) – must be able to hear conversational tone of voice at five (5) foot distance in a clinic setting or while any equipment is in operation.
- Seeing (all correctable) – must be able to see people coming and going, must be able to read and understand printed material (in English); must be able to see work that needs to be done.