Full Time

Property Management HVAC-Facility Systems

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Property Management HVAC-Facility Systems (HVAC-FS) will assist the Property Management Property Manager (PMPM), Property Management Maintenance Supervisor (PMMS), and Building Services Supervisor (PMBSS) in maintaining the working order and appearance of facilities and properties as assigned. Duties include, but are not limited to: 1) Maintain, inspect, diagnose, service, and repair of heating, ventilation and air conditioning equipment and systems 2) Monitor HVAC needs through use of facility management systems; make changes where necessary 3) procuring parts and materials for repair or replacement 4) interior/exterior maintenance of facilities: preventative and responsive 5) working with others to ensure systems are kept in operable conditions with an emphasis on creating measurable results and meeting customer service expectations.

Work Hours:

The normal work week is 40 hours Monday-Friday with mainly daytime hours and a regular lunch break. Depending on workloads, overtime will be required and could occur weekend/evening/night/holidays.  Position requires participation in On-Call schedule.

Education & Training:

  • High School graduate (or equivalent)
  • Formal training or education with minimum of three (3) years commercial experience [five (5) years preferred] in HVAC (charging small refrigeration appliance; compressors, belts and valves; and adjusting and calibrating temperature and humidity controls)
  • Sufficient computer training or experience to allow for the efficient operation of company computers and software
  • Respirator Fit Test required at TMC Clinic after hire
  • Must meet requirements of Physical Skills Assessment
  • EPA Certification required

Background Requirements:

A valid state driver’s license, personal vehicle, vehicle insurance and a good driving record are required. Position requires travel. Some use of personal vehicle may be required in the event a fleet vehicle is unavailable due to malfunction; qualifies for mileage reimbursement.

Essential Knowledge, Skills & Abilities:

  • Report to work punctually and regularly as scheduled and use time effectively  
  • Maintain appropriate dress, grooming and hygiene habits according to company policies
  • Follow and prioritize directions, and work well with minimal supervision
  • Work as a team member and with all TMC employees productively and cohesively
  • Maintain a positive attitude and interact with staff members and others professionally
  • Possess effective reasoning and deductive ability
  • Be able to learn new products, features and procedures
  • Be organized, detail oriented and able to adapt to expanding workloads
  • Organize time and tasks effectively and complete projects in a timely fashion
  • Read and communicate proficiently in English language
  • Exhibit knowledge of maintenance methods and equipment across all disciplines
  • Maintain a safe working environment and prevent accidents; operate equipment safely and treat equipment with care; all in accordance with OSHA standards
  • Have experience in a variety of tasks involved in the maintenance and repairs of buildings
  • Use of circuit testers, saws and drills or other routine maintenance equipment
  • Read, understand and apply all product Material Safety Data Sheets (MSDS)
  • Interpret specification documents for repairs materials to ensure correctness prior to use
  • Exhibit working knowledge of blue prints, as reference material, at an introductory level
  • Standard practices of the HVAC and refrigeration trade: use of materials, methods and tools used in the operation and repair of HVAC and refrigeration systems
  • Applicable building codes, ordinances and regulations of State and local authorities pertaining to HVAC, refrigeration and boilers, air compressors and pneumatic controls
  • Manual and electrical tools and equipment applicable to the HVAC and refrigeration trade; including welding and soldering techniques

Essential Job Functions & Duties:

  1. Has direct contact with customers/tenants to resolve concerns and issues surrounding function of various facility systems to include
    1. Facility Management Systems
    2. Photovoltaic systems (solar panels/controls)
    3. Irrigation controllers
    4. Other computer-related software
    5. Programmable devices used to provide service to facilities
  2. Implements changes/upgrades to systems using outside contractors when necessary
  3. Communicates effectively about Facility Systems issues with
    1. Outside contractors
    2. IT/Operations
    3. Supervisor
    4. Co-Workers
  4. Maintains the network to ensure it is online and functioning as programmed
  5. Reviews and monitors the design and installation of new systems in accordance with plans
  6. Executes network maintenance to include
    1. Adding and deleting users
    2. Monitoring disk usage and memory allocation
    3. Maintains user menus and access requirements (permission settings)
    4. Troubleshooting network problems
    5. Implements software upgrades with outside contractors
    6. Facilitates the installation and configuration of network components: routers, bridges, and hubs
    7. Performs back-up activities and maintains network security
    8. Trains end users with system operations
    9. Assists with questions and problems
  1. Inspect, repair, modify, and install HVAC equipment including refrigeration and air conditioning compressors, receiver, condensers, pumps, valves and tubes
  2. Conduct regular preventative maintenance inspections of units, isolated heating and ventilation units, including gas and electrically operated air conditioning equipment. Make necessary adjustments/repairs.
  3. Repair/replace defective parts and equipment including controls, thermostats, switches, damper motors, louvers, relays, filters, controls, belts, compressors, heat exchangers, pressure controls and safety valves
  4. Operate a variety of tools associated with the HVAC trade, up to but not limited to: welder torch, vacuum pump, equipment used to test operation of equipment. Maintain parts and tool inventory
  5. Perform basic electrical maintenance work in the repair, installation, and alteration of equipment, components, timers, motors, systems, etc as needed
  6. Lubricate and pack heating, ventilation, refrigeration, and air-conditioning motors, pumps, fans, equipment
  7. Install and calibrate systems; install copper tubing and repair pipes and tubing as necessary; test joints and insulate pipes of refrigeration and air conditioning systems; flush boilers, de-scale tubing; rebuild pressure and temperature safety valves and water pumps
  8. Install, rebuild, replace or repair fans, motors, thermostats, fuses, filters, bearings, valves, controls, gaskets and other equipment as necessary
  9. Maintain related records concerning time, labor and materials; maintain log of tasks performed and write reports as required
  1. Assist the PMMS and PMPM as directed
  2. Practice regular communication on progress of work through Service Requests, e-mail, repair summaries, and weekly meetings
  3. Proactively participate in group discussions and training modules
  4. Perform preventative maintenance duties as assigned and per schedule specific to each site
  5. Perform self-guided inspections to determine maintenance and repair needs
  6. Assist and backup all maintenance positions in all capacities as needed
  7. Support remodeling efforts involving material movement, millwork alterations, light demolition, mitigating dust, smells, and sound disturbances, and provide alternate power and water supply
  8. Work alongside a variety of trades hired to meet company goals; follow up and report on resultant work
  9. Exhibit problem-solving skills in a proactive manner and with cost in mind
  10. Follows the standard of repair or service benchmark set forth by Supervisors to meet company objectives
  11. Supports efforts involving maintenance of the fleet and performance of individually assigned vehicle  
  12. Support efforts to keep storage and shop areas neat, stocked, and in an organized fashion
  13. Ensure the safe use, control and storage of materials, supplies, and equipment in company vehicles and onsite
  14. Participate in monitoring and tracking the following, specific to assigned properties
    1. Service Requests generated by customers, Supervisors and internally
    2. Repair and maintenance logs
    3. Purchase patterns of supplies and miscellaneous items
    4. Compliance with OSHA standards
    5. On-site equipment
  15. Complete maintenance tasks and respond to service requests requiring
    1. Plumbing: supply and drain lines, sinks, toilets and irrigation
    2. Electrical: bulbs, fixtures, outlets and data lines
    3. HVAC: troubleshooting, compressors and filters
    4. Carpentry: drywall, shelves, millwork and door/lock hardware
    5. Masonry: grouting, caulking and sealing
    6. Wall covering and painting
    7. Moving: furniture, materials, equipment
  16. Refer regularly to property plans that clearly identify
    1. Utility services: gas mains, domestic/irrigation and electrical
    2. Location of hydrants and backflow preventers
    3. Irrigation systems
    4. Lighting: interior/exterior, poles and surface mounted
    5. Signage: interior/exterior
    6. Other property safety information
  17. Work under the supervision of the PMMS with contractors to
    1. Establish positive relationship with multiple vendors/contractors
    2. Solicit estimates
    3. Schedule and monitor repairs
    4. Work On-Call to support contractors
    5. Maintain communication between contractors and company personnel
    6. Inform customers as needed
  18. Exercise on-site use and responsibility for facility maintenance and building systems
    1. Timers
    2. Facility Management Systems
    3. Irrigation controllers
    4. Water Softener Systems
    5. Security systems: access only
  19. Practice procedures as specified in the Integrated Pest Management Plan
  20. Respond to needs outside of regular work hours (On-Call duties)
    1. Performs On-Call duties to address repair issues of a critical nature
    2. Performs On-Call duties to support the efforts of other Technicians and/or contractors
    3. Ensures that work areas are cleaned up after work is completed
    4. Ensures that spills are cleaned when custodians are unavailable
  21. Assist with cleaning when needed, in the following manner
    1. Clear away and clean up work areas after completion of repairs
    2. Use of extraction equipment to address spills in the absence of custodial staff
    3. Power washing and cleaning of sidewalks, buildings, roofs, and other surfaces as directed
  22. Must be punctual and reliable in attendance
  23. Any other duties assigned, as qualified or trained to perform

Customer Service Skills:

  1. Practice proactive communication with internal/external customers, to include but not limited to
    1. Response to Service Requests with ample, appropriate summaries regarding performed work
    2. Exceptional response to critical calls and On-Call duties
    3. Determine cause of issue; taking responsibility to correct
    4. Follow-up with customers as required – verbal and written
    5. Address complaints and related quality control measures – communicate concerns upward to Supervisor
  2. Handle routine repairs promptly, efficiently, and satisfactory to the customer
  3. Develop special arrangements required to accommodate customer needs
  4. Interact with co-workers in other departments to promote teamwork and good customer service
  5. Finds ways in which to “enhance” services provided that go above and beyond a standard service response

Working Conditions & Risks:

Work is both inside and outside.  Work is indoors in assigned TMC facilities under well-lighted, heated and cooled conditions.  Also works outdoors for controlled periods of time to facilitate yard, grounds and building exterior upkeep as assigned.  The HVAC-FS will need to tolerate temperature changes when going in and out of (or to and from) one facility to another. Job hazards are estimated to be minimal (low risk).  HVAC-FS will be exposed to water, detergents, other custodial cleaning products, insecticide, trash, dirt, grime and refuse from the clinics. Potential hazards include: using routine housekeeping, custodial and yard chemicals and in the maintenance of equipment; working around washers, dryers, freezers, HVAC systems, medical and office equipment, power tools and electrical outlets; position involves the risk of exposure to blood or other potentially infectious bodily fluids. The HVAC-FS is expected to be safety conscious at all times.

Physical Requirements:

  • Strength Requirements:  Light to Medium works – lifting and opening boxes weighing 75 pounds; must be able to lift from floor to waist level occasionally.
  • Required body position(s):  Standing and moving about for long periods of time; work while sitting at desks and using computers for prolonged periods of time; walking on carpeted, tiled, concrete, asphalt and other various surfaces.
  • Staff Agility:  Position requires lifting of objects from one level to another, from floor to shoulder height. Must be able to work in confined areas (under sinks, above ceilings) and on roofs.
  • Climbing and working at heights: Occasionally will need to use ladders of step and extension type that have 300lb limitation.   
  • Balancing:  Maintain balance over carpeted, tiled, concrete, asphalt and other various surfaces.  
  • Stooping, Bending, Kneeling, Crouching and/or Crawling: Stooping will be required to pull stored items and operate equipment, squats required to lift items from floor area.
  • Reaching, Handling, Fingering, and/or Feeling:  Reaches horizontally, up, down and to the side to obtain and use stored items or equipment.  Repetitive motion consists of extended periods of upper body and upper limb movements (arms, hands and wrists).
  • Talking (all correctable):  Must be able to speak plainly enough for listener to understand conversational tone of voice at a five (5) foot distance when communicating with others.
  • Hearing (all correctable):  Must be able to hear conversational tone of voice at five (5) foot distance in a clinic setting or while any equipment is in operation.
  • Seeing (all correctable):  Must be able to see people coming and going, must be able to read and understand printed material (in English); must be able to see work that needs to be done.

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