Full Time

Physical Therapy Receptionist/Aide

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The Physical Therapy Receptionist/Aide (PTR-A) has the responsibility of properly draping and positioning patients; performing selected PT treatments; instructing basic therapeutic exercises; observing and reporting to the Physical Therapist (PT) or Physical Therapist Assistant (PTA) any change in patient condition or reaction to treatments.  Serves as receptionist for the clinic; confirms treatment authorization, and managed care deductibles and copayments; schedules patient, responds to telephone inquiries, and completes necessary administrative and billing forms; and collects and processes payments. A PTR-A may not instruct a patient in the initial treatment plan, or write, or sign treatment related documents in the permanent record.   Performs routine cleaning of equipment and cleans folds and stores laundry. Responsible for submitting administrative and medical supply requests and all maintenance and repair requests for facility, physical therapy and automation equipment.

Work Hours:

The normal work week hours are 15-34 hr/wk for part-time position (as scheduled), and 35-40 hrs/wk for full-time positions (as scheduled).  Occasional overtime or variations may be required or authorized.

Education & Training:

  • High school diploma or GED equivalent
  • Experience in operation of telephone, fax and office copier equipment required
  • Must maintain current First Aid/CPR certification
  • Satisfactory completion of an internal training program
  • Upon hire, PTR-A II candidates must have a Bachelor’s or Associate’s degree in related field (includes, but not limited to:  Kinesiology, Physical Education, Sports Medicine, Exercise Science)

Driver & Reimbursement Requirements:

A valid state driver’s license, personal vehicle, vehicle insurance and a good driving record are required.  Position requires travel and is authorized for mileage reimbursement.


The PTR-A position has an opportunity for advancement to PTRA-A II if the following criteria are met:

  1. Completes Bachelor’s or Associate’s degree in related field (includes, but not limited to:  Kinesiology, Physical Education, Sports Medicine, Exercise Science) OR
  2. After being in the position for 1 year and meeting the following requirements:
    • Must score at least a 3.75 on Annual – Date in Position Evaluations
    • Must not have a performance improvement plan in last 12 months
    • Must have good time and attendance with no suspension in last 12 months
    • Must not have written discipline in personnel file in last 12 months
    • Must have excellent customer service and score at least 3.5 on all customer service skills on the last evaluation
    • Must have PT Director recommendation for promotion

Essential Knowledge, Skills & Abilities:

  • Excellent communication skills (spelling, grammar, verbal, and written)
  • Must possess excellent skills in motivating patients to achieve optimal rehabilitation results
  • Must be able to establish effective working relationships with patients and therapists which encourage trust and confidence in the care provided
  • Ability to read, speak and write in English (bilingual ability English/Spanish desirable
  • Knowledge of basic math
  • Ability to work well with others
  • Ability to use a typewriter and computer to include basic Microsoft programs
  • Ability to demonstrate positive participation and dependability
  • Ability to operate selected physical therapy equipment following instruction
  • Ability to work efficiently

Essential Job Functions & Duties:

  1. Verifies treatment authorization and managed care insurance benefits
  2. Greets and signs the patient into the clinic
  3. Answers the telephone, takes messages and refers calls to the appropriate person
  4. Promptly schedules patients to minimize unnecessary delay in treatment and complies with established guidance
  5. Reschedules missed appointments in a manner which complies with treatment prescription
  6. Performs reminder calls to all patients prior to their appointment date
  7. Ensures compliance with all HIPPA guidelines in protecting patient privacy
  8. Pulls and files patient records
  9. Understands and implements the initial plan of care and treatment program for patient treatment
  10. Provides selected services as specified in the plan of care developed by the PT
  11. Performs patient treatments in accordance with on-the-job training
  12. Closely monitors the patient’s response to exercise or treatment which may require change in the program and reports all such concerns to the supervising therapist
  13. Interacts with patients and families in a manner which provides the desired psychosocial support
  14. Demonstrates safe, ethical, and legal activities which the scope of their education and experience
  15. Cleans treatment area after each patient and gets the room ready for the next patient
  16. Accurately loads patient billing data into the computer
  17. Cleans all physical therapy equipment and patient related furniture on a regular basis
  18. Cleans, folds and stores laundry for department
  19. Prepares instruments and wound dressing materials for sterilization
  20. Assists in ordering and storing supplies
  21. Attends and participates in all staff meetings and required educational programs
  22. Reads and abides by clinic, company policy, procedure guides and demonstrates awareness of new policies and procedure
  23. Performs necessary administrative functions to maintain the patient no-show rate at acceptable level
  24. Other duties as assigned by the supervising PT
  25. Must be punctual and reliable in attendance

Customer Service Skills:

  1. Meets the service expectations of our patients
  2. Adequately handles problems identified by or patients
  3. Provides quality service to our corporate clients
  4. Resolves problems identified by our corporate clients
  5. Interacts with other departments in a manner that promotes teamwork and facilitates company goals

Working Conditions & Risks:

Work is indoors in a well lighted, and seasonally heated and cooled clinic.  Job hazards are estimated to be minimal (low risk). Potential risk exists from accidents while using routine office equipment.

Physical Requirements:

Position requires prolonged standing, walking and sitting, and the use of hands and fingers.  Repetitive motions consist of extended periods of upper limb movements (arms, hands, wrists); good vision (correctable); good hearing (correctable); and clear speech required.

  • Ambulatory without assistive orthopedic devices
  • Able to lift 25 pounds to height of 36 inches unassisted
  • Stand unsupported for the majority of the daily work period
  • Ability to demonstrate therapeutic exercises and kinetic activities involving the trunk and all extremities
  • Able to squat to lift items from floor
  • Must be able to reach horizontally to transfer papers to/from patient
  • Must be able to speak and hear clearly enough for listener to understand from a 5 foot distance
  • Must be able to demonstrate all therapeutic exercises and the proper use of exercise equipment to include but not limited to treadmill, total gym, elliptical trainer, universal gym, upper body exerciser and semirecumbent cycle
  • Must be able to observe patients actions and visually supervise therapeutic exercise and kinetic activities

Before applying for this position you need to submit your online resume. Click the button below to continue.

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