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Human Resources Clerk (HR-C)

The Human Resources Clerk (HR-C) is responsible for assisting in the day-to-day operation of the Business Office and Human Resources Department.  Areas of responsibility as assigned may include (but are not limited to): 1) serving as the Business Office receptionist by assisting applicants, visitors and staff within the business office; 2) receiving phone calls; taking and dispatching messages; 3) performing administrative duties; 4) assisting other departments with special projects; and 5) other duties as assigned.

Work Hours:

40-Hour workweek; Monday-Friday.  Occasional overtime may be required or authorized.

Education & Training:

  • High School graduate (or equivalent)
  • Receptionist training or experience sufficient to insure smooth operation of the receptionist area
  • Computer training or experience sufficient to allow efficient operation of company computers
  • Good verbal, spelling, grammar and communication skills in English are required
  • Bilingual skills (Spanish) are preferred

Essential Knowledge, Skills & Abilities:


  • Must be able to work cooperatively with co-workers and others
  • Must maintain positive attitude
  • Must demonstrate ability to greet and direct the public
  • Must be able to answer the phone, screen calls, take and dispatch messages courteously and efficiently
  • Must maintain appropriate dress, grooming and hygiene
  • Must maintain confidentiality of company matters



  1. Greets and assists the public in a friendly and helpful manner
  2. Makes and receives phone calls efficiently
  3. Takes and dispatches messages promptly and accurately
  4. Receives and logs all small deliveries and notifies recipient and routes large deliveries to back of building
  5. Signs all visitors/vendors in and out of office
  6. Maintains supplies in first aid kit and notifies Purchasing when low


  1. Assists candidates with online application process
  2. Coordinates and maintains candidate application processes
  3. Distributes and collects job applications and ensures all information is completed
  4. Answers applicant questions and reviews job listings information
  5. Addresses and mails No Letters to applicants not selected
  6. Notifies Human Resources Recruiter (HRR) when applicants are ready for interview or if calling in to cancel
  7. Distributes received application/resume to proper recruiter
  8. Sends email requesting applicants to apply online for Zip Recruiter, Craigslist or Indeed applicants
  9. Sends messages to candidates using Sly Broadcast
  10. Enters passes into applicant database
  1. Administers all testing for all interviews according to position
  2. Grades test using the answer sheet provided
  3. Maintains and prints all testing material needed for the MA Testing, Math Test and the Spelling, (etc.)


  1. Enters all applications reviewed by recruiters that are passes or hires
  2. Maintains monthly counts of interviews and applications processed for HRBMR
  1. Enters all new hires and externs before orientation
  2. Assigns courses needed to new hires, externs, and existing employees
  3. Assists employees and physicians with resetting passwords in HLC
  4. Terminates employee and extern profiles in HLC and files Transcript in personnel folder
  1. Enrolls employees for benefits in Caprock and United Healthcare
  2. Terminates employee from benefits when employee resigns or is terminated
  3. Assists the HRBMR with monthly spreadsheets bills and payroll
  4. Updates addresses on benefit websites for employees as needed
  5. Creates benefit packets for monthly benefit meetings
  6. Emails Enrollment Forms and follows up with employees to ensure they submit paperwork by deadline
  7. Files benefit paperwork for employees



  1. Creates all orientation packets as needed
  2. Coordinates with Austin to ensure they have orientation packets
  3. Reviews and processes new hire paperwork
  4. Creates the personnel file and credential file for all new hires and externs
  5. Creates labels for new hires and externs
  6. Maintains and prints all new hire paperwork for file cabinet
  1. Alphabetizes and files employee information for personnel file
  2. Alphabetizes and files credential paperwork
  3. Prepares and files personnel and credential paperwork of terminated employees


  1. Operates copier, fax, and other office equipment efficiently
  2. Sorts and collates documents as assigned to support the various Business Office departments
  3. Types labels using the computer efficiently
  4. Updates and uploads Facility Directory on intranet
  5. Assists the HRAA with the ID Badge Program and verification of employment process



  1. Other duties as assigned
  2. Must be punctual and reliable in attendance



    1. Maintains or enhances self-esteem of patients/customers
    2. Listens and responds with empathy to patients/customers
    3. Involve the patients/customers
    4. Gives and receives patients/customers feedback
    5. Acknowledges patients/customers courteously and with full attention
    6. Clarifies patients/customers needs understanding their need before taking action or offering a solution
    7. Meets or exceeds patients/customers expectations taking opportunities to do more than is expected
    8. Confirms patients/customers satisfaction by asking them if they received everything they needed or wanted

Working Conditions & Risks:

Work is indoors in a well lighted, and seasonally heated and cooled business office.  Job hazards are estimated to be minimal (low risk).  Potential risk exists from accidents while using routine office equipment.

Physical Requirements:

Standing and Sitting: Must possess the physical ability to work while sitting at a desk for long periods of time, must be able to stand and move about at times

Lifting: Must be able to lift approximately 50 pounds from floor to waist level occasionally (boxes of fax paper and copier paper and other similar supply items)

Stooping, Kneeling, Crouching, and Squatting: Stooping is required to pull and file forms, and paper stored in this area.  Squats required for lifting items from floor area.

Reaching, Handling, Fingering, and/or Feeling: Must be able to reach horizontally to receive papers and forms from applicants.  Must be able to reach horizontally, up, down, and to the side to obtain and secure papers and make use of office equipment.  Must be able to work with papers at the 42″ level.

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