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Full Time

Property Management Custodial Services Supervisor

GENERAL JOB SUMMARY: The primary responsibility of the Property Management Custodial Services Supervisor (PMCSS) to supervise the custodian staff and floor care crew in the cleanliness and good appearance of all Texas MedClinic facilities. The PMCSS will assist the Property Management Custodial Services Manager (PMCSM) in the day-to-day operations of the custodial services team. Duties include, but are not limited to: 1) filling in for vacancies at all clinic locations; 2) cleaning and sanitizing offices, clinic areas, tables, chairs, walls and floors; 3) dusting all inside properties; 4) sweeping, mopping, vacuuming, buffing, stripping, waxing, shampooing and polishing of floors; 4) assists in the upkeep of all outside properties; 5) accountable for safe use, control and storage of assigned supplies and equipment; 6) must recognize and report needed repairs; 7) properly train custodial staff on cleaning duties; 8) assist in implementing department initiatives and changes.

Work Hours:

WORK HOURS: A 40 to 45-hour workweek, Mon-Fri, 6:00 a.m. to 2:00 p.m. is normal. Works every weekend, both Sat/Sun = 10 hour days. Variations to this work schedule may be required and subject to change to meet the needs of company.

Education & Training:


  • High School graduate (or equivalent) required
  • 5 years of experience in supervising/managing others required
  • Knowledge, training or experience sufficient to perform the duties of this position
  • Related custodial experience that includes consistent/extensive training of others required
  • Certificate, Associates Degree or higher preferred
  • Sufficient computer training or experience to allow for the efficient operation of company computers and software
  • Must be able to read instructions and communicate effectively in English

Background Requirements:


A valid state driver’s license, personal vehicle, vehicle insurance and a good driving record are required. Position requires travel to all TMC locations but will not receive mileage reimbursement due to receiving additional pay in the form of a Floater Off-set. Will be authorized for cell phone reimbursement

Essential Knowledge, Skills & Abilities:


  • Must be able to report to work punctually and regularly as scheduled and use time effectively
  • Must maintain appropriate dress, grooming and hygiene habits according to company policies
  • Must work well with minimal supervision
  • Must work not only as a team leader but also as a team member with all TMC employees to foster a productive and cohesive work environment
  • Must maintain a positive attitude
  • Must interact with staff members and others professionally
  • Must efficiently follow directions
  • Must possess effective reasoning and deductive ability
  • Must be able to read, understand and apply all product Safety Data Sheets (SDS)
  • Must be able to learn new products, features and procedures
  • Must be organized, detail oriented and able to adapt to expanding workloads
  • Must be able to organize time and tasks effectively
  • Must complete projects in a timely fashion
  • Must be able to recognize and report facility repairs properly
  • Must practice safety on the job
  • Must maintain a safe working environment and treat equipment with care
  • Must be able to operate all necessary equipment safely
  • Must be able to operate mechanical buffers, vacuum cleaners, carpet cleaners and other facility upkeep equipment
  • Must be able to use brooms, mops and other routine custodian tools

Essential Job Functions & Duties:



Assists the PMCSM with the following:

  1. Actively participates in the hiring process to include reviewing application and testing, interviews and selection
  2. Defines performance expectations for new staff and provides on-the-job training and on-going feedback
  3. Maintains effective communication with assigned staff; both verbal (i.e. coffee talks) and written
  4. Writes and presents employee evaluations in a timely manner
  5. Develops corrective action plans as needed and maintains documentation
  6. Provides positive feedback and rewards through verbal praise, appreciation certificates, etc.
  7. Assigns job responsibilities and special projects
  8. Inspects all clinics for satisfactory and good appearance
  9. Must be able to help resolve any employee conflict and perform counseling
  10. Must be knowledgeable, comply and enforce TMC policies
  11. Training of custodial staff
  12. Responsible for time and attendance record keeping for assigned employees


  1. Trains all current and new staff members in cleaning requirements
  2. Defines performance expectations for new and existing staff and provides on-going feedback (both positive and negative)
  3. Assists in ordering and storing supplies
  4. Attends and participates in all staff meetings and required educational programs
  5. Reads and abides company policies and procedures and demonstrates awareness of new policies and procedures
  6. Maintains effective verbal, written and listening communication with staff and superiors
  7. Assists department manager in continual development of staff by providing on-going training to maintain or enhance employee skill level
  8. Identifies the need for corrective action plans, and escalates to the (PMCSM)
  9. Provides PMCSM with support rater feedback


  1. Dusts all furniture, light fixtures, pictures, plaques, ledges and windowsills
  2. Sweeps and mops all assigned areas
  3. Cleans sinks, basins, commodes, vents, baseboards, corners, walls, tile, office and clinic areas, furniture items, counters, windows, mirrors and other glassware as assigned
  4. Empties, cleans and washes all trash receptacles as assigned
  5. Straightens up waiting rooms
  6. Vacuum’s top of cabinets, ceiling vents and waiting room furniture
  7. Cleans glass doors, entry tile and bathrooms
  8. Cleans blinds, shades, ceiling fans, carpets, autoclave and aerators
  9. Spot cleans wallpaper
  10. Picks up trash in parking lot and yard
  11. Polishes chrome, brass and wood items
  12. Sweeps and washes entry mats
  13. Cleans out refrigerator and microwave
  14. Cleans and refills soap dispensers
  15. Polishes thresholds and kick plates
  16. Replaces paper products
  17. Dusts door frames and pictures
  18. Keeps custodial closet and area neat and orderly
  19. Recognizes and reports needed repairs
  20. Must be punctual and reliable in attendance


  1. Spot cleans carpet
  2. Cleans, vacuums, strips, waxes, buffs, bonnets and shampoos all carpets, ceramic tile and VCT floors as assigned
  3. Cleans baseboards, wall, cabinets, doors, etc. if waxes or other chemicals splash on them
  4. Polishes thresholds and kick plates if wax or other chemicals get on them


  1. Participates in custodial inventory requisition, distribution and usage
  2. Must update and maintain the custodian employee work schedule on a daily basis
  3. Accountable for safe use, control and storage of assigned supplies and equipment
  4. Serves as liaison to internal customers and tenants to address service needs
  5. Recognizes and reports maintenance repairs to Property Management Maintenance Supervisor (PMMS) as identified
  6. Able to be on-call, provides phone support and makes on site trips when necessary
  7. Must be punctual and reliable in attendance

Customer Service Skills:


  1. Meets the service expectations of customers
  2. Adequately handles problems identified by our customers
  3. Provides quality customer service to our customers
  4. Resolves problems identified by our customers
  5. Interacts with co-workers in other departments in a manner that promotes teamwork and facilitates good customer service

Working Conditions & Risks:

WORKING CONDITIONS AND RISKS: Work is primarily indoors in a well-lighted and seasonally heated and cooled facility. Works outdoors for controlled periods of time to facilitate yard, grounds and building exterior upkeep as assigned. The PMCMG will need to tolerate temperature changes when going in and out of (or to and from) one facility to another. Job hazards are estimated to be minimal (low risk). The PMCMG will be exposed to water, detergents, other cleaning products, trash and refuse from the clinics. Potential hazards include: using routine custodial equipment, supplies and chemicals and working around electrical outlets and medical and office equipment; position involves the risk of exposure to blood or other potentially infectious bodily fluids. The PMCMG is expected to be safety conscious at all times.

Physical Requirements:


  • Strength Requirements: Medium work – lifting and opening boxes weighing up to 50 pounds; must be able to lift from floor to waist level.
  • Required body position(s): Standing and moving about for long periods of time; work while sitting at desks and using computers; walking on carpeted, tiled, concrete, asphalt and other various surfaces.
  • Staff Agility: Position requires lifting of objects from one level to another, from floor to shoulder height, utilizing different pieces of custodial or maintenance equipment.
  • Climbing and/or Balancing: Maintain balance over carpeted, tiled, concrete, asphalt and other various surfaces. Regularly needs to use ladders of step and extension type to obtain materials or do cleaning.
  • Stooping, Bending, Kneeling, Crouching and/or Crawling: Stooping required to pull stored items and operate cleaning equipment, squats required to lift items from floor area.
  • Reaching, Handling, Fingering, and/or Feeling: Reaches horizontally, up, down and to the side to obtain and use custodial equipment. Must be able to work with hands and arms extended while cleaning. Repetitive motion consists of extended periods of upper body and upper limb movements (arms, hands and wrists).
  • Talking and/or Hearing (all correctable): Talking – must be able to speak plainly enough for listener to understand conversational tone of voice at a five (5) foot distance when communicating with others. Hearing – must be able to hear conversational tone of voice at five (5) foot distance in a clinic setting or while any equipment is in operation.
  • Seeing (all correctable): Must be able to see people coming and going, must be able to read and understand printed material (in English); must be able to see work that needs to be done.


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